The Warehouse & eCommerce

eCommerce is not longer a fad for businesses in the retail market, it is a global movement that is leaving many traditional retailers behind. Buyers are now purchasing from the online world, that once was only possible to buy in-store.

For some warehouses the technology of eCommerce has advanced faster than the processes and procedures in place to send the goods. It is the chain of events that occur through the warehouse that turn a customer to a loyal supporter or turn them off altogether.

Businesses spend a lot of effort and money on creating the most advanced online stores with the best user experience to gain a customer database, while forgetting the technology demands of the warehouse to fulfill these online orders.

Although customer ordering has evolved over time towards digital transactions, the warehouse procedures still remain relatively similar in principles of receiving, sorting, storing and dispatch of goods.

Behind every successful warehouse is a system, whether it is entirely automated with machines or systems used by people. Many warehouse systems are still paper based and is far behind the technology used to place orders.

It is common for businesses hesitate before implementing a Warehouse Management System (WMS) as they prefer to keep to their paper based methods, that have sustained them through the past. Although there are many downfalls to this dated method and its important to assess your warehouse and how it would be impacted by a WMS.

The considerations to make prior to implementing a type of WMS include:

  • Larger Area of Responsibility
    • The running of the warehouse is a part of the entire supply chain of any business. Gain an understanding into the supply chain and how it can work together to meet customer needs.
  • Upgraded Features Vs. Business Needs
    • There are many features available with the WMS systems that are available. The WMS should not involve having to add additional processes to the supply chain.
  • Choosing Wisely
    • The implementation of a WMS needs to cause minimal downtime to the warehouse. Rushed testing on programs is going to cause issues throughout implementation.
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