24 October 2016

How Great Warehouse Management Can Improve Your Customer Service

Customer Service should be the top priority for any business. When considering ways in which to improve your customer service levels, you should take Warehouse Management into account.

Here are some practical tips on how improving your warehouse management can exceed your customer’s expectations.

1. Better Visibility.

You should understand what’s happening and where your product is in the value chain. Likewise, you should be able to easily advise where orders are and accurately advise delivery times. If not you are left looking unprofessional and also risk losing valuable customers. Work with your Warehouse Management team to create checkpoints throughout the order process. So then you can easily track customer orders from the time the receiving of the goods from suppliers to delivery.

2. Embrace Change.

Warehouse Visability
It’s inevitable for all businesses to experience change, whether it’s growth, new technologies or the economy. Keep informed of what’s happening in your industry. For example join online groups via channels such as LinkedIn and Materials, Handling & Logistics sites or go to key industry events. Be innovative and stay ahead of the curve. By implementing appropriate systems and processes that are up to date. In addition to following and learning from businesses that are leading the way to avoid being left behind. If you employ these tactics with your Warehouse Management team, when a change occurs you’ll be well equipped to deal with it and be in a position to respond in a way to get customers what they need and when they need it.

3. Review Delivery Times.

In today’s world, the demand for the delivery of products is tighter with customers having higher expectations and less patience. This is even more so within the warehouse industry and with a global reach for warehouse demands. Making it imperative to move and deliver at exceptional speed. It is important to invest in your warehouse team in education and training on the latest trends and practices within the warehouse industry. By doing this you’ll deliver faster and be able to exceed your customer’s expectations. In turn, drive important repeat business and increase revenue.

4. Improve Communications.

Without excellent communications, you cannot provide great customer service. Spend time working on the values of your company and identify what your promise is to your customers. Once you’ve established these, live by them. Spend time with your Warehouse Management team to work on improving the customer journey. Highlight key points throughout to journey and how to communicate with them. With unlimited options from mobile to electronic, you have all the resources required to provide outstanding communications and keep your customers happy and also engaged.

You only have one chance to make a good first impression. If customers don’t receive the service they expect they can easily seek it from a competitor. Work closely with your Warehouse Management team to make this a top priority so that you can gain a great reputation. Becoming known as a company that delivers great products in addition to exceptional customer service.

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Abbott Storage Systems

At Abbott Storage Systems we have a long history in the warehousing and storage industry. A strong focus is on ‘Delivering Trusted Solutions’ according to our tagline. We have become a trusted brand in the storage industry as a result. So to this end, we ensure that each storage solution is tailored to every individual clients’ specific needs. As well as, focusing on the need for increased safety, productivity and efficiency. Our achievements are built on our experience in the industry. We design and manage entire storage fit outs.
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